Privacy Policy

Last updated: November 2026

Who we are

NeuroNest Limited ("NeuroNest", "we", "us") operates an inclusive indoor sensory play and therapy space at Kenrail Towers, M3 Southern Wing, Westlands, Nairobi, Kenya. We are registered under the Companies Act of Kenya.

We take the protection of personal data seriously and handle it in line with Kenya's Data Protection Act 2019.

What data we collect

When you interact with NeuroNest, we may collect the following:

• Your name and contact details (phone number and email address) when you contact us via WhatsApp, email, or an enquiry form
• Your child's name and basic profile information when completing a waiver or registration form at our premises
• Payment records (transaction reference and amount) when you pay for a session or programme
• Photos or videos of your child if you have signed a media release form consenting to this
• Basic usage data from this website (pages visited, browser type) via cookies

We do not collect sensitive personal data such as medical diagnoses or therapy assessments through this website.

How we use your data

We use the data we collect to:

• Respond to enquiries and provide the services you have requested
• Manage bookings for programmes and therapy sessions
• Keep records as required for the safe operation of a children's play and therapy facility
• Send you updates about upcoming events or programmes, where you have opted in
• Improve our website and services

We do not sell, rent or share your personal data with third parties for marketing purposes.

Cookies and third-party services

This website uses cookies to remember your preferences (such as whether you have accepted this notice). No advertising or tracking cookies are used.

This website also loads the following third-party services, which may set their own cookies or collect data under their own privacy policies:

• Google Fonts - used to display our site fonts. Google may log your IP address when fonts are loaded.
• Google Maps - embedded on our Contact page to show our location. Google's privacy policy applies to map interactions.

If you choose to decline cookies, this website will still function fully. Only the preference cookie is affected.

How long we keep your data

Contact enquiry records are kept for up to 12 months. Visitor and session records held at our premises are kept for as long as required by applicable law and our safeguarding obligations. Payment transaction records are kept for seven years in line with standard accounting requirements.

Your rights

Under Kenya's Data Protection Act 2019, you have the right to:

• Know what personal data we hold about you
• Request a correction if your data is inaccurate
• Request that we delete your data, subject to any legal obligations we may have to retain it
• Withdraw consent for processing where consent was the basis for processing
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your rights have been violated

Children's data

NeuroNest serves children. We collect only the minimum information necessary to provide a safe and effective service. Children's data is never used for any purpose beyond the direct provision of our services. Photos or videos of children are only taken and used where a parent or guardian has signed a media release form giving explicit consent.

Contact us about your data

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website or services after a change constitutes acceptance of the updated policy.